HOW IT WORKS
You can safely and securely send us your files using a Secure File Transfer System of your choice by emailing us at pnwtranscriptionservices@gmail.com
If you wish to send files via a Dropbox account,
or if you are a local resident and have a hard copy of your audio/video files, we can make arrangements for a drop off.
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TEMPLATES AND CUSTOM FORMATTING
PNW Transcription Services is capable of utilizing internal templates to ensure compliance of mandated report formats. There are no additional fees if you wish to use this option.
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In order for a template to be used in a job it must be requested at the beginning of the dictation. If a template is requested in the middle or at the end of a dictation, the template will not be used.
We use the Q&A technique for all of our transcriptions. If you would like for us to use speakers' initials for identification, please let us know ahead of time.​
Please contact us for more information about our ability to accommodate formats.​
CONFIDENTIALITY
PNW Transcription Services understands that maintaining confidentiality is of critical importance when outsourcing any of your law enforcement transcription needs.
We will not disclose any information, which is often times personal and sensitive in nature.
Signed Confidentiality Agreements are available upon request.
TURNAROUND TIME
Our average turnaround time to complete and return any submitted job is within seven (7) days. However, if you are providing multiple audio and or video files at one time, please allow up to a seven (7) business day turnaround for EACH file.
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Our hours of operation include Sunday thru Saturday. We can be reached by phone, and or email, Pacific Standard Time.
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